We are pleased to announce the appointment of Andrew Hedden as our newest member of the Management Operational Leadership Team.  Andrew will serve as our Membership Services Director.  He resides in Austin, Texas which is now the headquarters of the Cadillac V-Club.  Andrew brings a unique blend of technical leadership, non-profit experience, and automotive passion to this role.

Andrew most recently served as a Software Engineering Manager focusing on reliability and resiliency for a global leader in the job search marketplace. Prior to that, he spent 10 years working for a leading software provider to the NGO and non-profit space. If you have ever participated in a run, walk, or bike-based fundraiser, there is a good chance a system Andrew worked on processed those donations.

Andrew's journey with Cadillac began with a 2004 CTS-V purchased on impulse from Facebook Marketplace. Drawn to the sharp lines that gave the impression of "a brute in a business suit," he was immediately captivated by the performance and refinement of the V-Series sedans. Though the first CTS-V proved to be a basket case of issues, Andrew ensured it found a good home with a car enthusiast at a dealership parts department where it continues as a semi-daily driver, keeping another original CTS-V on the road.

The love for V-Series performance never wavered. After months of searching, Andrew found a 2024 20th Anniversary Edition CT5-V Blackwing in Raven Black at a dealership in Denver. The car had been sold back to the dealer with just a few hundred miles on the odometer. According to Andrew, "The wait for it to be shipped to Texas felt like the longest part of the process." The Blackwing remains stock for now, a testament to the exceptional engineering that comes from the factory.

Andrew has been a member of the Cadillac V-Club for just over a year and commented, "I am looking forward to being of service to our membership to help every member recognize and take advantage of the benefits we offer."  We are excited to have Andrew leading our member services efforts and are confident his dedication will help strengthen our community and maximize the value members receive from their V-Club membership.

Andrew will be managing all aspects of the prospective member review & approval process, membership renewals, retention and attrition analysis.  He will also be evaluating and implementing new standard operating procedures to improve our overall membership services and support efficiency through the automation of manual tasks.  

Attached below is a photo of Andrew's CT5-V Blackwing.